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Web Metrics: Proven Methods for Measuring Web Site Success
by Jim Sterne
ISBN: 0471220728
" There now exists a wealth of tools and techniques that can
determine if and how a Web site is providing business value
to its owners. This book is a survey of those metrics and
is as important to IT executives as it is to marketing professionals...
...Explains the criteria for
building a successful site, surveying the tools, services,
techniques, and standards
for Web measurement, and fully integrating those metrics
with the customer experience."
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