Quality Toolbox
by Nancy R. Tague
ISBN: 0873896394

"The Quality Toolbox gives quality practitioners a choice of a variety tools for dealing with the wide variety of situations that occur on the road to continuous improvement. It includes a variety of matrices and flowcharts, data collection and analysis tools, tools for planning, tools for analyzing processes and discovering root causes, and different forms of brainstorming and other tools for generating, organizing, and evaluating ideas."
 

The Certified Manager of Quality/organizational Excellence Handbook
by Russ Westcott
ISBN: 0873896785

"In addition to being a peerless reference on quality management, The Certified Manager of Quality/Organizational Excellence Handbook is the most comprehensive preparatory guide for the Certified Manager of Quality/Organizational Excellence Exam. The handbook is completely updated to reflect the changes in the 2006 Body of Knowledge (BoK), and the pertinent BoK requirements associated with good quality management practices are shown throughout each section. These BoK requirements represent the range of content and the cognitive level to which multiple choice questions can be presented."
 

The ASQ Auditing Handbook
by J. P. Russell
ISBN: 0873896661

"This best-selling handbook is now revised and fully updated, organized to correspond exactly with the ASQ Certified Quality Auditor (CQA) Body of Knowledge (BoK). It provides comprehensive coverage for nearly every aspect of the audit function. Though a valuable resource for studying for the CQA examination, it is also meant to be the single source for quality, environmental, safety and health auditors, audit managers, audit teams, and other professionals in the field. The auditing handbook is designed to provide practical guidance for system and process auditors. Practitioners in the field have provided content, example audit situations, stories, and review comments as the handbook evolved."